eq33 Privacy Policy — Your Data, Protected

Last updated: January 2026

This Privacy Policy ("Policy") applies to all users of the eq33 platform, including visitors and registered players. By accessing or using eq33, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy. If you do not agree to this Policy, you should not use the eq33 platform.

eq33 is committed to handling your personal information responsibly and in accordance with applicable data protection principles. We do not sell your personal data to third parties. We do not share your information for third-party marketing purposes without your explicit consent. This Policy describes the limited and specific circumstances in which your data may be shared, always for the purpose of delivering the eq33 service to you securely and efficiently.

Information We Collect

eq33 collects personal information from you in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from payment processing partners when you make deposits or withdrawals.

How We Use Your Information

eq33 uses your personal information only for the following purposes. We do not use your data for purposes beyond those listed below without first obtaining your consent or being legally required to do so.

• To create and manage your eq33 account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels.
• To deliver the eq33 platform services to you, including sports betting markets, live casino, slots, crash games, and all other games and features available on the platform.
• To fulfil our responsible gaming obligations, including monitoring account activity for signs of problem gambling, enforcing deposit limits and self-exclusion instructions, and verifying age compliance for the 21+ requirement.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, duplicate account creation, and any other activity that violates our Terms and Conditions or applicable law.
• To respond to your customer support enquiries, process complaints, and communicate with you about your account, transactions, and any changes to platform terms or features that affect you.
• To improve and optimise the eq33 platform, analyse usage patterns, identify technical issues, and develop new features that better serve players across Bangladesh, including players in Dhaka, Chittagong, Sylhet, and other regions.

Legal Basis for Processing

eq33 processes your personal data only where there is a lawful basis for doing so. The following legal bases apply to the data processing activities described in this Policy.

• Contractual necessity: processing required to fulfil your account agreement with eq33, including account creation, payment processing, game delivery, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC obligations, age verification mandates, and fraud prevention duties.
• Legitimate interests: processing carried out for the purposes of fraud detection, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: where eq33 seeks to use your data for purposes beyond the above — for example, sending you optional promotional communications — we will ask for your explicit consent first. You may withdraw consent at any time by contacting support via the email address in the footer.

How We Protect Your Privacy

Sharing Your Information

eq33 does not share your personal data with third parties except in the limited circumstances set out below. In all cases, we share only the minimum data necessary for the specific purpose.

• Payment processing partners (bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer operators): we share the transaction data necessary to process your deposits and withdrawals. These partners process data in accordance with their own privacy policies and applicable financial regulations.
• Game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi): when you play a game, technical session data is shared with the game provider to enable game delivery and verify game outcomes. This data does not include your full name, national ID, or payment details.
• Regulatory and law enforcement authorities: where eq33 is legally required to disclose information — for example, in response to a lawful request from a financial intelligence unit or other competent authority — we will comply with that legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud prevention and security service providers: technical data may be shared with specialist fraud detection partners to protect the platform and its players from financial crime. These partners are contractually bound to process data only for the fraud prevention purpose for which it is shared.

eq33 does not share your personal data with advertisers, data brokers, social media platforms, or any other party for commercial or marketing purposes. If this ever changes, we will seek your explicit consent before doing so.

Payment Data and Financial Information

eq33 treats your payment and financial data with the highest level of care. When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, the transaction is processed through the payment provider's own secure infrastructure. eq33 receives only transaction confirmation data — reference numbers, amounts, timestamps, and status — not your mobile banking credentials, PIN, or password.

Withdrawal transactions are matched against the deposit payment method on record for your account wherever possible, as part of our anti-money laundering obligations. Financial transaction data is retained for the period required by applicable anti-money laundering regulations. This retention is a legal obligation and cannot be waived on request; however, all retained financial data is stored securely and is only accessed by authorised personnel for compliance and investigation purposes.

Cookies and Tracking Technologies

eq33 uses the following categories of cookies and similar browser-side technologies when you access the platform through a web browser on your mobile device or desktop.

• Session cookies: strictly necessary cookies that maintain your authenticated login session for the duration of your visit. Without these cookies, you cannot remain logged in to your eq33 account. Session cookies are deleted when you close your browser or log out.
• Functional cookies: cookies that remember your language preference, display settings, and other non-essential but user-experience-improving preferences across sessions. These cookies do not track you across other websites.
• Analytics cookies: anonymised or pseudonymised data used to understand how players use the platform in aggregate — for example, which pages are visited most frequently, session duration patterns, and which features are most used. This data does not identify you personally and is used only to improve the platform.

You can manage or disable cookies through your mobile browser settings. Please note that disabling strictly necessary session cookies will prevent you from logging in to eq33. Disabling functional or analytics cookies will not affect your ability to use the platform's core features.

Data Retention

eq33 retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of your active account plus a reasonable period following account closure to comply with legal and regulatory obligations; financial transaction records are retained for the period mandated by applicable anti-money laundering and financial record-keeping regulations; game play and betting history is retained for the period necessary to resolve disputes, fulfil responsible gaming obligations, and comply with applicable law; customer support communications are retained for a reasonable period to maintain a record of interactions and resolve any follow-up queries.

When your personal data is no longer required for any lawful retention purpose, eq33 will delete it or anonymise it so that it can no longer be associated with you. You may request confirmation of the retention period applicable to specific categories of your data by contacting eq33 support via the email address in the footer of this page.

Your Privacy Rights

As a player on eq33, you have the following rights in relation to your personal data. To exercise any of these rights, please contact eq33 support using the email address displayed in the footer of this page. eq33 will respond to all data rights requests within a reasonable timeframe.

• Right of access: you have the right to request a copy of the personal data eq33 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data eq33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as changes to your registered name or date of birth) may require supporting documentation.
• Right to erasure: subject to eq33's legal retention obligations, you have the right to request that your personal data be deleted. Where a legal retention obligation applies, eq33 will inform you of the minimum period for which the data must be retained before deletion can proceed.
• Right to restriction of processing: in certain circumstances, you may request that eq33 restrict the processing of your personal data — for example, while the accuracy of data you have challenged is being verified, or where you have objected to processing based on legitimate interests.
• Right to object: where eq33 processes your data on the basis of legitimate interests, you have the right to object to that processing. eq33 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

eq33 will acknowledge all data rights requests promptly and aim to resolve them within 30 days. Where a request requires additional time to fulfil — for example, because of the volume or complexity of data involved — eq33 will notify you and provide a revised timeframe. There is no charge for exercising your data rights under this Policy.

Security Measures

eq33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption on all data transmissions, access controls restricting personal data access to authorised personnel only, regular security assessments of the platform infrastructure, secure storage of account credentials using industry-standard hashing, and monitoring systems designed to detect and respond to suspicious activity in real time.

While eq33 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, eq33 will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

Children and Minors

eq33 is strictly intended for persons aged 21 and above. eq33 does not knowingly collect or process personal data from persons under the age of 21. If eq33 discovers or is notified that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a person under the age of 21 has registered an account on eq33, please notify us immediately via the support email in the footer.

Changes to This Privacy Policy

eq33 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. When we make changes, the updated Policy will be published on this page with a revised "Last updated" date at the top. Where changes are material — for example, where they affect what data we collect, how we use it, or with whom we share it — eq33 will make reasonable efforts to notify active players via their registered contact details.

Your continued use of eq33 after a revised Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting eq33 support via the email in the footer. We encourage you to review this page periodically so that you are always aware of how your data is being handled.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eq33 handles your personal data, please contact our support team using the email address displayed in the footer of this page. Please include your registered mobile number and a clear description of your query so we can assist you as efficiently as possible. eq33 is committed to addressing all privacy-related enquiries promptly and transparently.